Support

How can I help?

Last updated: 2 October 2026

A problem, a question, or did you find a mistake? Email me. I’m Kevin, and I answer myself.

What to include

• Your phone model, for example iPhone 13.
• Your iOS or Android version.
• The app version.
• What happened, and on which screen.
• A screenshot, if you can.

Where to find them. On iPhone: Settings › General › About for iOS; Settings › General › iPhone Storage › Italiano per te for the app version. On Android: Settings › About phone; Settings › Apps › Italiano per te.

Quick guides

The app is in Italian. The English meaning of each button is in brackets.

Restore your B1 purchase

Already bought Full B1? You won’t pay again.

1. Use the same Apple ID you bought it with.
2. Open the app and go to the B1 tab.
3. Tap Scopri il B1 completo (Discover Full B1).
4. Tap Ripristina acquisto (Restore purchase).

You can also do it from the app settings: on the Materie (Subjects) tab tap the gear icon, then Ripristina acquisto.

Seeing “Nessun acquisto trovato” (No purchase found)? Check your Apple ID in your phone’s Settings › your name › Media & Purchases.

Ask for a refund

Payments are handled by Apple, so refunds are requested from Apple, not from me.

1. Go to reportaproblem.apple.com.
2. Sign in with your Apple ID.
3. Choose Request a refund.
4. Choose a reason and the B1 completo purchase.
5. Submit. Apple makes the decision.

I can’t hear the voice

1. Turn the volume up with the side buttons while the voice is speaking.
2. Update the app. In recent versions the voice plays even in silent mode. With an older version, turn silent mode off (side switch or Action button).
3. Using Bluetooth headphones? Check they’re connected, or disconnect them.
4. Check the Italian voice. iPhone: Settings › Accessibility › Spoken Content › Voices › Italian. Android: Settings › System › Languages › Text-to-speech output (the name may vary).
5. Restart your phone.

Changing phone

• Full B1: restore it with the same Apple ID (see above).
• Progress: it is saved only on the phone. It moves to the new phone only if you transfer everything with a backup (iCloud, Quick Start or Google backup). Without a backup you start from zero.

Report a mistake in the content

Found a mistake in an exercise or an explanation? Thank you, it really helps.

1. Take a screenshot.
2. Say which section: subject, B1 part or vocabulary.
3. Explain what’s wrong and, if you know it, the correct form.
4. Send it all to kevin.gracia.tic@gmail.com.

See also the privacy policy and the terms of use.